1. Quality Policy
Our Quality policy is defined and strongly driven by the following management principles and quality objectives set by top management.
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Comply with the requirements of the Quality Management System consistent with ISO 13485:2016.
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Comply with the regulatory requirements of MDD 93/42/EEC amended by 2007/47/EC.
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To build a mutually profitable relationship with our customers, ensuring their long-term success, we must understand their needs and the needs of their customers as well.
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Achieve our commitments for quality, cost, and schedule.
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Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management.
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Drive continual improvement and innovation based upon efficient business processes, internal auditing, well-defined measurement, best practices, and customer surveys, and improve the client base systematically.
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Develop staff competencies, creativity, empowerment, and accountability through appropriate development programs and show strong management involvement and commitment.
Beauty Teck International strives to be the best provider of medical instruments in the industry through the use of these guiding principles. Everyone in Beauty Teck International is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations, and adhering to achieve quality objectives.
Approved by: Date: 2023-11-12
(CEO)
2. Environmental Policy
When designing new or renovated facilities, it is crucial to prioritize ease of cleaning and meticulously consider a variety of environmental factors that significantly impact product quality. Key considerations include:
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Lighting:
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Ensure all areas are well-illuminated for operational efficiency.
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Proper lighting aids in identifying and addressing cleanliness issues promptly.
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Airflow:
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Implement effective ventilation systems to maintain optimal air quality.
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Prevent the buildup of dust, contaminants, and moisture.
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Support the longevity of equipment and products with adequate airflow.
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Restroom Facilities:
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Strategically locate and maintain restrooms to ensure easy access without disrupting workflow.
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Clean and hygienic restroom facilities are crucial for overall workplace sanitation and employee well-being.
To maintain these standards, cleaning schedules are diligently adhered to, including:
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Sweeping: Regular removal of dust and debris from floors and surfaces.
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Mopping: Frequent mopping of floors to maintain cleanliness and hygiene.
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Washing: Systematic washing of equipment and workspaces.
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Waste Removal: Timely and efficient removal of waste from designated areas.
Each area has a specific cleaning protocol to ensure it meets the highest standards of cleanliness and hygiene. This attention to detail in facility design and maintenance is essential for maintaining a hygienic and efficient production environment. By prioritizing cleanliness and environmental factors, the facility can ensure the production of high-quality products. Such meticulous care in facility management ultimately contributes to the overall excellence and reliability of the products manufactured, reflecting a commitment to quality and operational efficiency.
3. Return Policy
Upon delivery of products, it is imperative to conduct a comprehensive inspection of all instruments for any signs of loss or damage. This inspection should be meticulous, covering every aspect of the instruments to identify any defects or issues. If any products are found to be damaged or missing, a claim must be filed immediately with the delivery service or supplier.
Furthermore, be aware that some damage or loss may not be immediately apparent. Any concealed loss or damage, which might be discovered during subsequent usage or further inspection, must be reported within 5-10 days of receiving the products. Detailed documentation of the damage, including photographs and descriptions, should accompany the report to facilitate a smooth claims process. Ensuring such rigorous inspection and timely reporting safeguards the quality and functionality of the instruments, maintaining the standards expected.
4. Damages Or Shortages
To minimize any delays in resolving damage or shortage claims, the customer is required to count all items received before accepting the delivery from the carrier. This step is crucial to ensuring accuracy in the quantity and condition of the products delivered. Any damages or shortages identified at the time of delivery must be explicitly noted on the carrier’s freight bill or bill of lading. This documentation must be countersigned by the customer to validate the claim.
The damaged products must remain in their original cartons to preserve evidence of the damage during transit. The customer is responsible for notifying Beauty Teck of any damages in transit or product shortages within ten (10) business days of receipt. Failure to report within this timeframe will release Beauty Teck from any obligation to process credit or arrange for product replacement.
Additionally, no returns will be accepted without prior notice. Customers must contact Beauty Teck to obtain authorization for returns. This process ensures that all returned products are accounted for and processed efficiently, maintaining the integrity and quality standards of our operations.